Check-in and Check-out Policy

 

 

 

• Check-out will be from 8:00 a.m. until 12:00 noon, Monday thru Friday, and from 8:00 a.m. until 11:00 a.m. on Saturdays. 
• Check-in will be from 2:00 p.m. until 5:00 p.m., Monday thru Friday, and from 12:00 p.m. until 2:00 p.m. on Saturdays.
• If you must check in or out at any other time, your pet will attend Camp Wags-A-Lot until the appropriate check-in or check-out time.  This service will be at a reduced rate of only $10.95.  
• Sunday check-in/check-out will remain the same:  4:30 p.m. until 5:00 p.m.   The Sunday daycare/check-out fee will remain the same.  $17.95 for Suites, and $10.95 for Club K-9.
• All reservations must be guaranteed with a credit card.  When you make your reservation, please be prepared to provide your credit card information at that time.  If for any reason you are not able to pay by credit card, you will need to come to our office to make your reservation and pre-pay at that time.  Please remember that you are only pre-paying your boarding charges.  Any medical charges that might be incurred while boarding will be due and payable at the time of pick-up.

• If your plans change, please notify us of your changes and/or cancellation.  If you notify us at least 48 hours in advance, the reservation will simply be cancelled and any pre-paid money will be promptly returned to you.
• If you notify us with less than 48 hours notice, you will be charged for one night of boarding at whatever rate you had reserved.  For example, if your reservation is for arrival on Friday, you will need to notify us before noon on Wednesday if you are not going to need the reservation.  If you do not let us know by that time, your credit card will be charged for the cost of one night of boarding.
• If you simply do not show up for a scheduled reservation, your credit card will be billed for two nights of boarding at whatever rate you had reserved.

• Please be aware that if you do not check in on the day your reservation is to begin, the accommodation you have reserved will not be held.  If you do not pick up your pet on the scheduled date, it may be necessary to move him or her to other accommodations.  However, be assured that no matter where your pet is boarded, quality care will be received at all times.

 

If you have questions about our new policies, please feel free to call Amy Seaton, Pet Resort Manager, at 881-8899.